{"id":4259,"date":"2016-09-25T18:38:32","date_gmt":"2016-09-25T18:38:32","guid":{"rendered":"https:\/\/www.7boats.com\/academy\/?p=4259"},"modified":"2023-03-05T18:58:14","modified_gmt":"2023-03-05T13:28:14","slug":"enrich-data-user-interviews","status":"publish","type":"post","link":"https:\/\/www.7boats.com\/academy\/enrich-data-user-interviews\/","title":{"rendered":"Enrich Your Data with User Interviews"},"content":{"rendered":"\n<figure class=\"wp-block-image\"><img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/www.7boats.com\/academy\/wp-content\/uploads\/2016\/09\/data-768x432.jpg\" alt=\"Enrich Your Data with User Interviews\" class=\"wp-image-4261\" title=\"\" srcset=\"https:\/\/www.7boats.com\/academy\/wp-content\/uploads\/2016\/09\/data-768x432.jpg 768w, https:\/\/www.7boats.com\/academy\/wp-content\/uploads\/2016\/09\/data-460x259.jpg 460w, https:\/\/www.7boats.com\/academy\/wp-content\/uploads\/2016\/09\/data-120x68.jpg 120w, https:\/\/www.7boats.com\/academy\/wp-content\/uploads\/2016\/09\/data-310x174.jpg 310w, https:\/\/www.7boats.com\/academy\/wp-content\/uploads\/2016\/09\/data.jpg 789w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/figure>\n\n\n\n<p class=\"p1\"><span class=\"s1\">Digital marketers all over the globe are unanimous about one fact: data rules. If you have a fertile data bank about your customers and information about potential customers as well, you have done much of the field work right. There are various ways in which a digital marketer collects data. The more obvious ones include gleaning through <a href=\"https:\/\/www.7boats.com\/academy\/forums\/reply\/3529\/\">keywords<\/a>, <a href=\"https:\/\/www.7boats.com\/academy\/course\/google-analytics\/\">analytics<\/a> and other data sources. Seldom would you find online marketers talking to actual buyers about what they like in the product or what improvements would suit their tastes.<\/span><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Page Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.7boats.com\/academy\/enrich-data-user-interviews\/#More_than_Dry_Data\" >More than Dry Data<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.7boats.com\/academy\/enrich-data-user-interviews\/#Why_Bother\" >Why Bother?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.7boats.com\/academy\/enrich-data-user-interviews\/#The_Questions_to_Ask\" >The Questions to Ask<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.7boats.com\/academy\/enrich-data-user-interviews\/#Summary_How_to_enrich_your_data_with_user_interviews\" >Summary: How to enrich your data with user interviews<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.7boats.com\/academy\/enrich-data-user-interviews\/#The_Final_Word\" >The Final Word<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"p1 wp-block-heading\"><span class=\"ez-toc-section\" id=\"More_than_Dry_Data\"><\/span><span class=\"s1\"><i>More than Dry Data<\/i><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"p1\"><span class=\"s1\">This is where internet marketers are missing a valuable trick. Dry data collated from online data consoles help you in differently, like providing you with the right set of keywords and the like. However, their reach is ultimately limited. If you want to break through that glass ceiling and acquire more customers or drive up sales, you need to speak with people who actually cough up dough and buy your products or <a href=\"https:\/\/www.7boats.com\/services\/\">services<\/a>. Talking to such people, through interviews, can open up a Pandora\u2019s Box for you, providing you insights that were unimaginable to you till date.<\/span><\/p>\n\n\n\n<h2 class=\"p1 wp-block-heading\"><span class=\"ez-toc-section\" id=\"Why_Bother\"><\/span><span class=\"s1\"><i>Why Bother?<\/i><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"p1\"><span class=\"s1\">Before I get into what questions you might be asking, here\u2019s a quick point. Data collected from search intent studies, keyword research tools and analytics reports offer statistics on the buyer\u2019s online behaviour, etc. However, to find answers as to why this behaviour is such, you need interviews. Talking to users will answer questions on what influences them, motivates and drives them towards hitting the \u2018Buy\u2019 button. With their concerns and preferences known, you can customize marketing messages like never before.<\/span><\/p>\n\n\n\n<h2 class=\"p1 wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_Questions_to_Ask\"><\/span><span class=\"s1\"><i>The Questions to Ask<\/i><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"p1\"><span class=\"s1\">There are different levels of questions that you can ask your users. All of them must typically have a common objective: bring out as much information from your users as you possibly can. To make that possible, open-ended questions are a great idea. Questionnaires, if you must use them, should leave ample room for users to write in a line or two whenever they feel like. Answering in binaries of Yes or No doesn\u2019t leave much room for interpretation after a particular point.<\/span><\/p>\n\n\n\n<p class=\"p1\"><span class=\"s1\">To begin with, you must interview people across the spectrum, even if you feel that they do not ideally fit your customer profiling. It can well be that you can attune your product or service to a wider customer base, except that you have never thought about the existence of such a market! Moreover, potential customers may have the wrong ideas about what you sell and how they can simplify their lives. When you bring them on board for these interviews, you can involve them in a discussion and change their perspective.<\/span><\/p>\n\n\n\n<p class=\"p1\"><span class=\"s1\">Once you get a handle on what the user is trying to convey, you should dig deeper and get to the core of what influences their buying persona. Is it just about the cost of the item? More often than not, it is not so! Invite them into discussions and opinion-sharing through your questions. Their opinions can go a long way toward offering ground-breaking ideas for your business. <\/span><\/p>\n\n\n\n<p class=\"p1\"><span class=\"s1\">However, try not to influence their answers. Leading questions often spoils an impartial perspective. For example, if you sell durable sunglasses, you may ask, \u201cTalk to me about your experience of buying sunglasses online!\u201d Don\u2019t opt for something like, \u201cTalk to me about your experience of buying sunglasses online! Were they durable enough?\u201d This stance of questioning clouds the rationalizing of the user and coerces them into thinking along <i>your <\/i>expected lines, thereby defeating the purpose of the interview.<\/span><\/p>\n\n\n\n<p class=\"p1\"><span class=\"s1\">Finally, do not rush through the questions. Keep the questions flexible. If you hear an answer that sounds interesting, probe deeper. Hurrying to the next question will probably bury an interesting observation that you may not have known otherwise. Even when the answers sound vague or uninteresting, be a good listener and let the user complete the answer.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Summary_How_to_enrich_your_data_with_user_interviews\"><\/span>Summary: How to enrich your data with user interviews<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Here are some ways to enrich your data with user interviews:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Identify your target audience:<\/strong> Determine the demographic and psychographic characteristics of your target audience and recruit participants who match these criteria.<\/li>\n\n\n\n<li><strong>Develop interview questions:<\/strong> Create a list of open-ended questions that allow participants to share their thoughts, experiences, and opinions about your product, service, or topic of interest.<\/li>\n\n\n\n<li><strong>Conduct the interviews:<\/strong> Conduct the interviews in person, over the phone, or via video conference, depending on your preference and the location of the participants.<\/li>\n\n\n\n<li><strong>Record the interviews: <\/strong>Use a recording device or software to capture the audio or video of the interviews, or take detailed notes if recording is not possible.<\/li>\n\n\n\n<li><strong>Analyze the data:<\/strong> Listen to or review the interview recordings and identify key themes and insights that emerge from the participants&#8217; responses.<\/li>\n\n\n\n<li><strong>Use quotes and anecdotes:<\/strong> Incorporate quotes and anecdotes from the interviews into your data analysis and presentations to illustrate your findings and add depth and context to your data.<\/li>\n\n\n\n<li><strong>Validate your findings:<\/strong> Use additional interviews or other research methods to confirm or refute the findings from your initial interviews and ensure the reliability and validity of your data.<\/li>\n\n\n\n<li><strong>Share your findings:<\/strong> Share your findings with your team, stakeholders, or clients and use them to inform decision-making, improve products or services, or generate new ideas and opportunities.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"p1 wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_Final_Word\"><\/span><span class=\"s1\"><i>The Final Word<\/i><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"p1\"><span class=\"s1\">Some of you may have tried interviewing and failed because you got the obvious replies with nothing new to add to what you already know. It might have prompted you to believe that such exercises are a huge waste of time!<\/span><\/p>\n\n\n\n<p class=\"p1\"><span class=\"s1\">It may also be that you had asked the wrong questions all along! Try again with these insights and let me know.&nbsp;<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Digital marketers all over the globe are unanimous about one fact: data rules. If you have a fertile data bank &hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_vibebp_attr":"","_vibebp_dimensions":"","_vibebp_responsive_height":"","_vibebp_accordion_ie_support":"","footnotes":""},"categories":[1],"tags":[462,463],"class_list":["post-4259","post","type-post","status-publish","format-standard","hentry","category-blog","tag-data","tag-user-interviews"],"_links":{"self":[{"href":"https:\/\/www.7boats.com\/academy\/wp-json\/wp\/v2\/posts\/4259","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.7boats.com\/academy\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.7boats.com\/academy\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.7boats.com\/academy\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.7boats.com\/academy\/wp-json\/wp\/v2\/comments?post=4259"}],"version-history":[{"count":1,"href":"https:\/\/www.7boats.com\/academy\/wp-json\/wp\/v2\/posts\/4259\/revisions"}],"predecessor-version":[{"id":25087,"href":"https:\/\/www.7boats.com\/academy\/wp-json\/wp\/v2\/posts\/4259\/revisions\/25087"}],"wp:attachment":[{"href":"https:\/\/www.7boats.com\/academy\/wp-json\/wp\/v2\/media?parent=4259"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.7boats.com\/academy\/wp-json\/wp\/v2\/categories?post=4259"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.7boats.com\/academy\/wp-json\/wp\/v2\/tags?post=4259"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}