{"id":4272,"date":"2016-09-28T04:24:45","date_gmt":"2016-09-28T04:24:45","guid":{"rendered":"https:\/\/www.7boats.com\/academy\/?p=4272"},"modified":"2023-10-05T19:17:40","modified_gmt":"2023-10-05T13:47:40","slug":"twitter-tools-better-customer-service","status":"publish","type":"post","link":"https:\/\/www.7boats.com\/academy\/twitter-tools-better-customer-service\/","title":{"rendered":"Twitter Tools for Better Customer Service"},"content":{"rendered":"\n<figure class=\"wp-block-image\"><img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"272\" src=\"https:\/\/www.7boats.com\/academy\/wp-content\/uploads\/2016\/09\/twitter-tools-for-business-768x272.jpg\" alt=\"3 new twitter tools\" class=\"wp-image-4273\" title=\"\" srcset=\"https:\/\/www.7boats.com\/academy\/wp-content\/uploads\/2016\/09\/twitter-tools-for-business-768x272.jpg 768w, https:\/\/www.7boats.com\/academy\/wp-content\/uploads\/2016\/09\/twitter-tools-for-business-460x163.jpg 460w, https:\/\/www.7boats.com\/academy\/wp-content\/uploads\/2016\/09\/twitter-tools-for-business-120x43.jpg 120w, https:\/\/www.7boats.com\/academy\/wp-content\/uploads\/2016\/09\/twitter-tools-for-business-310x110.jpg 310w, https:\/\/www.7boats.com\/academy\/wp-content\/uploads\/2016\/09\/twitter-tools-for-business.jpg 920w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/figure>\n\n\n\n<p>Today we will discuss about a few good Twitter Tools for customer support and how Twitter can be used for better customer service.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Page Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.7boats.com\/academy\/twitter-tools-better-customer-service\/#How_brands_can_use_Twitter_for_better_customer_support\" >How brands can use Twitter for better customer support?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.7boats.com\/academy\/twitter-tools-better-customer-service\/#Twitter_Tools_for_Customer_Service_Native_Tools\" >Twitter Tools for Customer Service (Native Tools)<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.7boats.com\/academy\/twitter-tools-better-customer-service\/#Tool_1_The_Response_Alert\" >Tool 1: The Response Alert<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.7boats.com\/academy\/twitter-tools-better-customer-service\/#Tool_2_%E2%80%98Provides_Support%E2%80%98_Tag\" >Tool 2: &#8216;Provides Support&#8216; Tag<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.7boats.com\/academy\/twitter-tools-better-customer-service\/#Tool_3_Direct_Message\" >Tool 3: Direct Message<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.7boats.com\/academy\/twitter-tools-better-customer-service\/#Best_Twitter_Tools_for_Customer_Service_3rd_Party_Tools\" >Best Twitter Tools for Customer Service (3rd Party Tools)<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_brands_can_use_Twitter_for_better_customer_support\"><\/span>How brands can use Twitter for better customer support?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Twitter has become an increasingly popular platform for brands to provide customer support. Here are some strategies and examples of how brands effectively use Twitter for customer service:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Respond quickly to issues:<\/strong> Twitter allows for real-time interaction, so customers expect quick responses. For instance, Nike&#8217;s customer service account, @NikeSupport, is known for its rapid response times, often replying within minutes.<\/li>\n\n\n\n<li><strong>Move conversations off-platform when necessary:<\/strong> If a customer issue is complex, it might be best to move the conversation to a private channel. Southwest Airlines frequently directs customers to their direct message (DM) or customer service email for more detailed discussions.<\/li>\n\n\n\n<li><strong>Showcase your brand&#8217;s personality:<\/strong> Twitter is not just a platform for addressing complaints, but also an opportunity to exhibit your brand&#8217;s unique voice. Charmin, the toilet paper company, does this well with their humorous and playful interactions.<\/li>\n\n\n\n<li><strong>Be proactive in monitoring brand mentions:<\/strong> Don&#8217;t just wait for direct queries. Monitor your brand mentions to find customer service opportunities. Domino&#8217;s Pizza exemplifies this by proactively responding to any tweets mentioning their brand, even if the tweet did not directly tag them.<\/li>\n\n\n\n<li><strong>Be sincere and informative:<\/strong> Authenticity goes a long way in building customer trust and loyalty. Zappos, an online shoe and clothing retailer, is known for their genuine and helpful responses on Twitter.<\/li>\n\n\n\n<li><strong>Don&#8217;t ignore feedback:<\/strong> Negative feedback can be an opportunity to improve. Adobe, for instance, takes time to acknowledge and thank users for their feedback on Twitter.<\/li>\n<\/ul>\n\n\n\n<p>Effectively using Twitter for customer service involves quick responses, moving complex conversations to private channels, showcasing your brand&#8217;s personality, monitoring brand mentions, being sincere, and not ignoring feedback.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Twitter_Tools_for_Customer_Service_Native_Tools\"><\/span>Twitter Tools for Customer Service (Native Tools)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><span class=\"s1\">Just like Facebook, Twitter realises the business potential it has. They understand how businesses and brands are leveraging Twitter tools for marketing purposes. Keeping this in mind, Twitter has rolled out 3 new tools for better customer service. <\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading p1\"><span class=\"ez-toc-section\" id=\"Tool_1_The_Response_Alert\"><\/span><span class=\"s1\">Tool 1: The Response Alert<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"p1\"><span class=\"s1\">Twitter offered the option to some established brands to update their customers about when these customers can find a quicker response from the brand. Now, Twitter is expanding this option for all brands across the board. Customers can check up the time when they are most likely to get a representative of the brand online to answer their queries. Brands can upload time frames on their Twitter page as to when they are most active on this platform.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading p1\"><span class=\"ez-toc-section\" id=\"Tool_2_%E2%80%98Provides_Support%E2%80%98_Tag\"><\/span><span class=\"s1\">Tool 2: &#8216;Provides Support<\/span>&#8216; Tag<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"p1\"><span class=\"s1\">Twitter allows brands to upload a \u2018Provides Support\u2019 tag to their Twitter bio. This gives a clear indication to customers what kind of support they can expect from the brand on that page. Information about a business by using the mention function (using @) can also be picked up through the \u2018Provides Support\u2019 button.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading p1\"><span class=\"ez-toc-section\" id=\"Tool_3_Direct_Message\"><\/span><span class=\"s1\">Tool 3: Direct Message<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"p1\"><span class=\"s1\">More often than not, users find it tough to find the Direct Message button on a brand page. Not anymore! If your brand is able to make use of the two functions mentioned above, you should also benefit from a larger Direct Message button. Connecting on a personal, individual level is possible through this option. Twitter feels that such an option will encourage the users to think that your brand is interested in a personal touch.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Best_Twitter_Tools_for_Customer_Service_3rd_Party_Tools\"><\/span>Best Twitter Tools for Customer Service (3rd Party Tools)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Also there are several Twitter tools that can significantly improve your customer service efforts. Here is a list of the top ones:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Audisense Connect<\/strong> &#8211; This tool promises to turn Twitter into your personal customer relationship management tool, helping you follow and unfollow users strategically.<br><\/li>\n\n\n\n<li><strong>SocialPilot<\/strong> &#8211; Known as one of the best Twitter management tools, SocialPilot makes it easy for you to manage your Twitter profile and engage with your audience.<br><\/li>\n\n\n\n<li><strong>Statusbrew<\/strong> &#8211; An all-in-one Twitter management tool, Statusbrew can save you hours each week by streamlining your Twitter tasks.<br><\/li>\n\n\n\n<li><strong>Tweet Hunter<\/strong> &#8211; Voted as the top tool on Producthunt, Tweet Hunter is an essential tool for Twitter marketers, providing valuable insights and analytics.<br><\/li>\n\n\n\n<li><strong>Sprout Social<\/strong> &#8211; Sprout Social&#8217;s Twitter management tools encompass nearly all tasks you&#8217;d need to accomplish\u2014management, scheduling, listening, monitoring, and more.<br><\/li>\n\n\n\n<li><strong>HootSuite<\/strong> &#8211; A well-known Twitter management tool that allows you to manage multiple social media accounts in one service including Facebook, Instagram, and more.<br><\/li>\n\n\n\n<li><strong>eClincher<\/strong> &#8211; Known for its unlimited scheduling and powerful CRM integrations, eClincher is another great tool for managing your Twitter presence.<br><\/li>\n\n\n\n<li><strong>FollowerSearch<\/strong> &#8211; With a database of around 800 million Twitter accounts, FollowerSearch is a top Twitter analytics tool that can help you search Twitter bios, sort Twitter followers, and more.<br><\/li>\n<\/ol>\n\n\n\n<p>Remember, the best tool for you will depend on your specific needs. Consider factors like your team size, budget, and specific goals when choosing a Twitter tool. <a href=\"https:\/\/twitter.com\/7boats\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/twitter.com\/7boats\" rel=\"noreferrer noopener nofollow\">Follow Seven Boats on Twitter<\/a>. <\/p>\n\n\n\n<p><strong>Related reading: <\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.7boats.com\/academy\/tools\/\" data-type=\"link\" data-id=\"https:\/\/www.7boats.com\/academy\/tools\/\">Best Digital Marketing Tools<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.7boats.com\/academy\/digital-marketing-tools-for-entrepreneurs\/\" data-type=\"link\" data-id=\"https:\/\/www.7boats.com\/academy\/digital-marketing-tools-for-entrepreneurs\/\">Digital Marketing Tools for entrepreneurs<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.7boats.com\/top-social-media-tools\/\" data-type=\"link\" data-id=\"https:\/\/www.7boats.com\/top-social-media-tools\/\">Social Media Tools for Content Creators<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.7boats.com\/ai-powered-content-automation-tools\/\" data-type=\"link\" data-id=\"https:\/\/www.7boats.com\/ai-powered-content-automation-tools\/\">AI Content Automation Tools<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.7boats.com\/best-ai-tools-for-digital-marketing\/\" data-type=\"link\" data-id=\"https:\/\/www.7boats.com\/best-ai-tools-for-digital-marketing\/\">AI Powered Digital Marketing Tools<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/seotools.7boats.com\/\" data-type=\"link\" data-id=\"https:\/\/seotools.7boats.com\/\">Free SEO Tools<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/siteauditor.7boats.com\/\" data-type=\"link\" data-id=\"https:\/\/siteauditor.7boats.com\/\">Website Audit Tool<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.7boats.com\/top-5-google-tools-must-use\/\" data-type=\"link\" data-id=\"https:\/\/www.7boats.com\/top-5-google-tools-must-use\/\">Top Google Tools<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.7boats.com\/google-tools-for-forecasting-of-your-traffic\/\" data-type=\"link\" data-id=\"https:\/\/www.7boats.com\/google-tools-for-forecasting-of-your-traffic\/\">Google tools for traffic forecasting <\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.7boats.com\/top-5-css-layout-generator-tools-help-small-basic-code\/\" data-type=\"link\" data-id=\"https:\/\/www.7boats.com\/top-5-css-layout-generator-tools-help-small-basic-code\/\">CSS layout generetor tools<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Today we will discuss about a few good Twitter Tools for customer support and how Twitter can be used for &hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_vibebp_attr":"","_vibebp_dimensions":"","_vibebp_responsive_height":"","_vibebp_accordion_ie_support":"","footnotes":""},"categories":[1],"tags":[464],"class_list":["post-4272","post","type-post","status-publish","format-standard","hentry","category-blog","tag-twitter-tools"],"_links":{"self":[{"href":"https:\/\/www.7boats.com\/academy\/wp-json\/wp\/v2\/posts\/4272","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.7boats.com\/academy\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.7boats.com\/academy\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.7boats.com\/academy\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.7boats.com\/academy\/wp-json\/wp\/v2\/comments?post=4272"}],"version-history":[{"count":2,"href":"https:\/\/www.7boats.com\/academy\/wp-json\/wp\/v2\/posts\/4272\/revisions"}],"predecessor-version":[{"id":26590,"href":"https:\/\/www.7boats.com\/academy\/wp-json\/wp\/v2\/posts\/4272\/revisions\/26590"}],"wp:attachment":[{"href":"https:\/\/www.7boats.com\/academy\/wp-json\/wp\/v2\/media?parent=4272"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.7boats.com\/academy\/wp-json\/wp\/v2\/categories?post=4272"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.7boats.com\/academy\/wp-json\/wp\/v2\/tags?post=4272"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}