3 New Twitter Tools for Better Customer Service

3 new twitter tools

Just like Facebook, Twitter realises the business potential it has. They understand how businesses and brands are leveraging Twitter tools for marketing purposes. Keeping this in mind, Twitter has recently rolled out 3 new tools for better customer service.

Tool 1: The Response Alert

A couple of months back, in July, Twitter offered the option to some established brands to update their customers about when these customers can find a quicker response from the brand. Now, Twitter is expanding this option for all brands across the board. Customers can check up the time when they are most likely to get a representative of the brand online to answer their queries. Brands can upload time frames on their Twitter page as to when they are most active on this platform.

Tool 2: Provide Support

Twitter allows brands to upload a ‘Provides Support’ tag to their Twitter bio. This gives a clear indication to customers what kind of support they can expect from the brand on that page. Information about a business by using the mention function (using @) can also be picked up through the ‘Provides Support’ button.

Tool 3: Direct Message

More often than not, users find it tough to find the Direct Message button on a brand page. Not anymore! If your brand is able to make use of the two functions mentioned above, you should also benefit from a larger Direct Message button. Connecting on a personal, individual level is possible through this option. Twitter feels that such an option will encourage the users to think that your brand is interested in a personal touch.

Updated on: November 6, 2019

0 responses on "3 New Twitter Tools for Better Customer Service"

Leave a Message

Your email address will not be published. Required fields are marked *

Award winning
Digital Marketing Institute
in India

Seven Boats Academy (A Unit of Seven Boats Info-System Private Limited) is an award-winning digital marketing institute located in Kolkata India, offering digital marketing courses for job seekers, working professionals, and entrepreneurs. This digital marketing institute has set a new benchmark for digital marketing education in India by training over 100K+ students in digital marketing through their online, classroom, corporate training and workshops. Seven Boats provides digital marketing solutions tailored to each student’s requirements while ensuring they acquire the latest industry skills that are required to kickstart their digital career. With their committed team of experienced digital professionals by their side and interactive teaching pedagogy, it’s no wonder Seven Boats has become one of the premier digital marketing institutes in India.

Seven Boats Academy Centres


Unit No.304, Diamond Arcade 1/72, Cal, Jessore Rd, Kolkata, West Bengal 700055, India

Phone: 08017049042
Secondary phone: 09674937499
Email: [email protected]


P.O, 1095, Lodh House, Arunachal, Khardaha, Rahara, Kolkata, West Bengal 700118, India

Phone: 08017049042
Secondary phone: 09766470193
Email: [email protected]


SHIVAYAN, Flat No. G-2, 41B, Suhasini Ganguly Sarani, Bhowanipore, Kolkata, West Bengal 700025, India

Phone: 08017049042
Email: [email protected]


14/4/1, Behari Lal Paul St, Baranagar, Kolkata, West Bengal 700036, India
Phone: 08017049042
Email: [email protected]

Copyright © 2011-2023 Seven Boats Academy. All rights reserved.
Login / Sign up
Download Brochure
WhatsApp Chat